1 piece of baggage allowed per person.
1 item of hand baggage allowed per person.
In the event of being unable to locate a staff member, please call the emergency
number indicated in the voucher.
In the event of a problem with customs or luggage, please call the emergency number
in order to advise of the delay and take the necessary steps.
Remember to bring the voucher and valid photo ID with you.
If you are travelling with children it is required to use a child safety seat. Please
note that it´s the parent or guardian responsibility to bring one, in the case of
not complying with this requirement the service may not be provided.
If the information you provided during the booking process is not accurate, the
supplier is not responsible for the correct service provision.
Maximum customer waiting time: 60 minutes on arrival.
Maximum supplier waiting time: 60 minutes (Domestic) 120 minutes (International)
No-shows. A no-show by the passenger without prior warning shall be considered a
cancellation and no money will be refunded. No reimbursement to the final consumer
shall be made in the event of a 'no-show' without prior consultation.
Information for the booking of the transfer service is provided by the CLIENT. The
voucher must be Checked for errors.
The passenger must take the voucher with him/her whenever he/she travels on a service,
and must Produce the voucher for inspection when requested. The passenger must take
care of the voucher. Lost vouchers. CheaperShuttles will not be obliged to replace the
voucher if it is lost, mislaid or stolen; the passenger will be required to purchase
a new service to enable the passenger to travel. Spoiled or tampered vouchers. If
the voucher is spoiled or tampered with it will be invalidated and if the passenger
travels with it, he/she will be considered to have travelled without a voucher.
If the voucher is spoiled or tampered with before travelling, then CheaperShuttles may
replace it if a replacement is requested 1 day prior to travel, and the passenger
provides CheaperShuttles with proof of purchase, passenger identity, and a reasonable
explanation as to why the voucher was spoiled or tampered with. CheaperShuttles may not
unreasonably refuse to replace the voucher. CheaperShuttles may charge a reasonable administration
fee for replacing the voucher.
The passenger must make sure he/she is on the correct service and meets any service
on which the passenger is travelling at the relevant boarding point.
The passenger should arrive at the boarding point for a service at least 10 minutes
prior to the scheduled departure time for that service. If the passenger arrives
later than the scheduled departure time, CheaperShuttles may give the seat to another
passenger, in which case the passenger will be considered to have missed the service.
CheaperShuttles shall not be liable to the passenger if he/she misses any service or
suffers any loss, economic or otherwise, as a result of his/her late arrival, and
shall not be obliged to hold up any service to wait for the passenger, or to provide
a seat on any other service if the passenger misses a service.